Initial Interview & Consent
Assigning a Navigator
On receipt of a referral, the Health Link Coordinator (HLC) will upload the patient’s medical record onto the SGBC Provider Portal and will review the referral information and medical record to determine the appropriate Navigator from the “most responsible provider”.
|Navigator Assigned From||For|
|NSM CCAC||Patients currently receiving CCAC services
|GBFHT||FHT Patient, minimal/no CCAC services|
|SGB CHC||CHC Client, minimal/no CCAC services|
|Breaking Down Barriers||Clients with disabilities, minimal/no CCAC services|
|Hospice Georgian Triangle||Palliative patients|
From this point on, the Navigator will drive the Health Link process on behalf of the patient. A step-by-step guide to the Health Link process is contained in the Collaborative Care Checklist
Initial Interview and Consent
The Navigator will contact the patient to arrange the Initial Patient Interview. Ideally this will take place in the patient’s home, and will be attended by the patient, family and caregiver. Where possible, the Primary Care Provider should be invited to attend for at least part of the interview.
The Navigator will facilitate the interview. The key objectives of the meeting are:
- Ensure the patient and family understand the Health Link process and how it can benefit them.
- Ensure the patient understands the sharing of their information for the Health Link, and obtain signed consent.
- Through a conversation, obtain answers to the question in the Patient Interview form
- Begin to complete the patient’s Coordinated Care Plan
Consent Script – Coming Soon!
Once the interview has been completed, the Navigator will note the completion of the Interview on the patient’s record in the SGBC Provider Portal, and will attach the completed Interview Questions and signed Consent Form to the note.
Click here to go to the next step, Think Tank & Care Conference